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Toastmasters Times。演講協會時報
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中華民國演講協會榮獲經理人雜誌最受經理人歡迎三大社團之一。
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(更新)專訪打造冠軍得主幕後英雄/Spotlight on Leon VanderPol

1. What are the criteria to be a good coach? What do you think your strength is to be a good coach?  
 

For me the overriding criteria for a good coach is the ability to listen to the client, on a number of levels. While this sounds simple, it is in fact not so. The role of a coach is not to tell the speaker what to say or how to say it—a coach is not like the director of a performance. I believe that the best coaches are learners first: they ask questions to understand what the speaker desires to express—deeply wants to express. Lance Miller (2005 World Champion of Public Speaking) called that “Finding Your Voice”. Finding your authentic voice in speaking or in life is always a growth process, and a good coach is a partner in that process.  
 

The coaching process entails asking first the right questions, then carefully listening and observing what is expressed. Then a coach reflects back to the speaker, just like a mirror, whether the speaker is moving towards their vision (or not) and what might need to shift to better realize that vision or voice.  
 

For me it is not language perfection that makes a great speaker, it is whether they are speaking from a place of authenticity—that is the power that each of us has within us, and a good coach is there to bring that out of the speaker and help shape it into whatever form the speaker is striving to achieve, whether it is a business presentation or a speech contest.  
 

As a coach, I truly enjoy partnering with people to find their true voice, because it gives me joy when that voice emerges. In addition, I love language and playing with words and they way they create emotion and meaning, so another of my coaching skill sets is helping to craft ideas into words. I admit the theatrical side of public speaking gives me a big kick too, and so I always weave in elements of play.
 

2. What were your strategies or approaches when you coached Tom Ashby? What was the biggest challenge for you?
 

Tom was my first speech coaching client and I didn’t have a grasp on my style or what I could really do for him. One day I approached him and said I was willing to be his coach, and he was open to the offer. I had to just feel my way along, rather than using any particular strategy, although I did listen to a number of CDs from professional speaking coaches to help me understand coaching from a wider perspective. 
 

The approach I did take was to actively support him to achieve what he wanted to achieve, which I understood to take his speaking to a new level and to leverage the speech contest process to do that. Winning the speech contest was an objective for Tom, but it was not the number one objective—finding his voice and to give a speech on a topic that mattered to him was— and so “winning” was not what we held foremost in our minds as we prepared for the contest. 
 

In order for Tom to reach a new level in his speaking, we discovered that he had to break a number of habitual speaking patterns. For example, when he wanted to add emotion to his voice, he would speak directly from his throat, and the tones of his voice became unnaturally high and strained. We all have our habitual speaking patterns, and what makes breaking them especially hard is if those patterns have worked for us—if those ways have contributed to our success. So these patterns were not bad habits, they were success habits! But, they were also standing in the way of him moving to a new level.  
 

3. In the process of your coach, did you encounter any difficulties? What were they and how did you overcome them? 
 

Replacing old habits with new habits takes a high level of self awareness at all times, and a strong commitment to the learning process. The toughest part is that for a while, while you are shifting gears and experimenting with new styles, things can seem to be getting worse and falling apart—and this can be quite discouraging.

A good coach needs to understand these very human responses and to maintain a stable and accepting presence of support and motivation throughout, and this was my greatest personal challenge as a new coach through that time with Tom. I needed to let him process his learning in his own way. I had to learn when to step out of the way and when to get involved, when to speak and when to listen, when to make suggestions and when to just be silent. Watching someone else struggle is hard for me, and my natural inclination is to jump in and try to solve the issue. But good coaching requires the coach to be self aware as well, and to really tune in to what the person needs—which is sometimes nothing more than space and silence. 

 4. What type of people would be good coaches?  

The kind of people who desire to be of service to others. Coaching is, at its essence, heart driven. For some people the pull to be of service to humanity is so strong, and if you answer that call within you then I believe you will make a magnificent coach. And I say this in relation to speech coaching or any other kind of coaching. Coaches are amazing people because they serve.
 

5. How can a coach help a contestant? 
 

A coach is your partner in your unique process towards a goal that you define. And it does not matter if your goal is to compete at a club level or to win the national championship, a coach’s role is to enable that process. A coach lifts up your dream when you feel like letting it go. A coach holds up a mirror so you can see what did see not before. A coach stands ready to catch you when you jump higher than you have ever jumped before. And a coach celebrates your every attempt to become what you know you can become. If this sounds good to you, then you can be helped by a coach.  
 

6. Do you have any advice for those who are invited to be someone's coach? Are there any tips? 

When I first started coaching, I had no idea how much I had to learn. Good coaching starts with learning—the coach’s learning. If you feel you are ready to coach, then I say go for it! 
 

Be prepared: to learn from other coaches, to learn from the array of resources on-line, to learn from your client (to listen), to learn from your difficulties, and most importantly to learn to trust your own judgment—your own sense of knowing. 
 

Coaching continues to give me the most delightful rewards, in ways that I never expect, and I encourage any one with the desire to try, to do so. 

Bio 
Leon VanderPol is a certified life coach and a professional speaker trainer. In addition to coaching people who desire to transform their lives, also conducts seminars and workshops on speaking and presentation skills for executive teams from international corporations. To contact about coaching or training, feel free to call him at 0956-161-437.  

1.成為一個好教練的標準是什麼?您認為您要成為好教練的優勢是什麼?  

 

對我而言,成為一個優良教練的標準是能夠在不同層次下傾聽顧客的能力。這話聽起來很簡單,事實上卻不容易。教練的角色不是要告訴演講者該說什麼或者是如何說教練也不是演奏家。我相信最優秀的教練是個一流的學習者。他們透過提問來了解演講者所想要表達的想法內心深處想要表達的。Lance Miller (2005 世界演講冠軍)稱此為 發掘你的潛能。找尋你在演講與人生中真實的潛能,是個一直在成長的過程,而一個好的教練在這樣的過程中,扮演著夥伴的角色。  

 

教導的過程首先必須要問正確的問題,然後仔細的聆聽與觀察演講者表達了什麼。接著,教練再回饋給演講者,就像是面鏡子一樣,不管是演講者是否正邁向其願景(或不是),也許需要一些轉變以較能實現其願景。  

 

對我而言,不是言詞優美就可以造就一位偉大的演講者,不管他們演講是否來自於最真誠之處,那是來自於我們每個人內在的力量,而一個好的教練能帶領演講者,並協助演講者完成其努力想達成的,不論是商業簡報或是演講比賽。  

 

身為一位教練,我真的很享受與人們一起找尋他們真正的潛能,當那潛能浮現時,真的讓我覺得很快樂。另外,我也熱愛語言與玩文字遊戲以及它們創造情感與意義的方式,所以我另一個教導的技巧是協助將構想轉化成文字。我承認公眾演說戲劇性的一面也讓我著迷,所以我總是將玩樂的因子編織進入演講中。  

 

2.當您在教導Tom Ashby時,您的策略或方法為何?對您而言,什麼是最大的挑戰?

 

Tom是我第一個教導演講的對象,起初,我並不了解自已的風格或者是我可以為他做些什麼。有一天,我與他接觸並告訴他,我願意做他的教練,而他也很樂意的接受。我要作的就是想清楚我的方法,而不是使用特別的策略。雖然我真的聽過許多專業演講教練的CD,以幫助我從較寬廣的角度來理解教練一事。  

 

我所使用的方法是積極支持他,去完成他想達成的目標。我了解要將他的演講提昇到一個新的層次,並且是透過參加演講比賽的過程來完成。贏得演講比賽是Tom的目標,但不是首要目標,找尋他的潛能,發表與他有關主題的演講才是。所以當我們在準備比賽時,贏得比賽並不是我們心目中最重要的目標。  

 

為了要讓Tom在演講上能到達一個新的層次,我們發覺他必須打破他習慣的演講模式。舉例來說,當他想在聲音上加強情感時,他會透過喉嚨直接發音,然後他聲音的語調就會變得異常的高亢與緊繃。我們都有習慣的演講模式,假如我們已經習慣運於總是運用這些模式的話,要打破它們不是易事。假如這模式已經讓我們成功,那麼這些模式就不是壞模式,它們是成功的模式。而那些Tom已經習慣的演講模式,卻矗立在他欲提升至另一個層次的眼前。  

 

3.在您教導的過程中,您有遇到什麼樣的困難嗎?是那些困難,您又是如何克服它們的?

 

要用新的模式來取代既有的模式,需要高度的自我體認和對學習過程中強烈的承諾。最困難的部份是,有時,當你要開始要轉動改變的齒輪,開始嘗試新的風格時,事情卻變得更糟而且失敗了。這真的會令人相當沮喪。  

 

一個好的教練必須要理解這些特有的人性反應,然後保持穩定且不間斷的給予演講者支持與鼓勵,而這是我做為一個新手教練,在跟Tom相處的時,個人最大的挑戰。我必須讓他用他自己的方式去朔造學習的過程。我必須學習何時需要跳出來、何時要涉入、何時說、何時聽、何時提供建議、何時必須沈默。看著人家如此的掙扎,對我來說真是件難事,因為以往我的自然反應就是跳進去並且試著解決問題。但是,好的教導往往需要教練具備自我認知能力,進而能真正的轉變成演講者所需的,即是獨處與安靜的時刻。  

 

4.那一種人可以成為好的教練

 

渴望能夠協助他人的人可以成為好的教練。教導,在本質上是由心所驅使。對某些人而言,服務他人的意願是很強烈的。假如你的心呼應這樣的請求,我相信你將會成為一個極好的教練。我指的是這有關於演講教練或其它種類的教練。教練是令人驚訝的一群人,因為他們服務他人。   

 

5.教練如何來協助參賽者?  

 

在你定義的目標中,在那獨一無二的過程裡,教練是你的夥伴。不管你的目標是想贏得分會第一或是贏得全國冠軍。教練的角色就是讓這種過程變成可能。教練會高舉你的夢想,當你想要放棄時。教練會舉著鏡子,所以你可以看到先前所看不到的。教練總是隨時準備好捕捉要捕捉每一次當你跳得比先前還高的那一刻。教練也會慶祝你每次不斷的嚐試,嚐試你知道你可以完成的目標。假如你覺得這聽起來是有益處的,那教練將會協助你完成。 

 

6您有任何的建議,想提供給那些被邀請成為他人教練的人們嗎?有任何的秘訣嗎?

當我首次開始教導時,我不知道我必須學習多少東西。好的教練從學習開始
-教導的學習。假如你覺得已經準備好去教導他人時,我會說:就去吧! 

 

準備好:向其它的教練學習、從線上資源的安排中學習、向你的客戶學習(傾聽)、從你遇到的困難中學習,而最重要的是學習相信自已的判斷、自已的認知。  

 

教導以一種我從來不曾預料到的形式持續得帶給我最愉快的報酬。我鼓勵任何一位想嘗試的朋友去試試看。  

 

有關Leon VanderPol 
Leon VanderPol是合格認證的人生成長教練與專業演講訓練師。除了教導想要改變人生的人們之外,Leon也為國際公司的執行團隊帶領有關演講與簡報技巧的研討會。若想請教Leon有關教練或訓練的問題,可撥打0956-161-437與他連絡。  

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